Prior to sale day, items are available for viewing at agreed times on Saturday, Monday, Tuesday and the morning of the sale itself.
A selection of the most asked questions about buying from our auction sales
Frequently Asked Questions
Included below are a selection of the standard features of our auction service:
Placing a Bid
How do I make a bid for a lot which I am interested in?
There are a number of ways to bid for an item at one of our sales. You can attend at the actual sale and bid in person.
Alternatively, if you are unable to be there on the day, you can leave a Commission Bid before the sale, by calling at our premises and completing a form, or by phoning us on 01491 612810.
If you wish to bid on the day, but can’t attend, then you may make a bid by phone, or bid online via the-saleroom.com website.
Can I bid online or do I have to attend your auction sales?
Once registered, you may follow and bid online on any items in our sale via the-saleroom.com website.
Am I able to make a bid over the phone?
You may leave a Commission Bid before the sale, by phoning us on 01491 612810.
If you wish to bid on the day, but can’t attend, then you can make a bid by phone, by prior arrangement.
Can I change my bid before the sale commences?
You may make a change to any Commission Bid you have left with us prior to the beginning of the sale.
Paying for your item
My bid was successful, how do I pay?
We accept the following as methods of payment – cash, BACS, Switch, MasterCard or VISA (A charge of 2.5% is made for MasterCard and VISA payments). Cheques are not accepted.
Intending purchasers not well known to the Auctioneers should contact the Auctioneers at least seven working days prior to the sale in order that references may be taken up. Unpaid accounts will attract interest from the day after the sale at 3% above current Bank Lending Rates. Goods can not be removed until full payment is completed.
Are there additional fees which I need to pay?
A buyer’s premium of 18% of the hammer price is payable by purchasers of all lots together with VAT on such premium.
In addition, a 3% charge is levied on all internet purchases, made through The Saleroom and subject to VAT at the prevailing rate.
Do you accept payment online?
Payment for purchases can be made online, via bidding using the The Saleroom. A 3% charge is levied on all such internet purchases and subject to VAT at the prevailing rate.
Am I able to pay for my item by cheque?
Cheques can not be accepted a payment for items.
Is the costs of postage & package included in the price?
Any costs for postage and packing are not included in the hammer price.
Collection & Delivery
Are you able to arrange postage & packaging for my item?
Yes, for smaller items we may be able to arrange postage and packing using Royal Mail services.
What will be the fees for postage?
Royal Mail postage fees will be dependent upon the size of each item and the value.
When can I collect my item?
Once paid for all winning lots may be collected during the sale and the days following. All lots must be paid for and cleared away from the premises with all faults imperfections and errors by the Thursday of the week following the sale.
Any damage caused by removal or otherwise must he made good by the person committing the same, principals being considered responsible for acts of their servants.
Any lots not collected by the given date will be removed to Wilkins of Henley store and a paid invoice/receipt from the auctioneers will be required for presentation to Wilkins prior to collection, Wilkins of Henley will charge for storage at their current advertised rates, this charge must be paid at the time of collection.
Is it possible to keep my item in storage for a short time?
Any lots not collected by the Thursday of the week following the sale will be removed to Wilkins of Henley store and a paid invoice/receipt from the auctioneers will be required for presentation to Wilkins prior to collection, Wilkins of Henley will charge for storage at their current advertised rates, this charge must be paid at the time of collection.